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Technical Product Support Specialist I
2024-06-16
2024-07-23
Job Category: Technical
Job Number: AM36888064
Pay Rate: $45000.00-47000.00 / year
Job Description
Technical Product Support Specialist I
Location: Wappingers Falls, NY
Salary: $47,000Overview:
Provide exceptional customer support for medical simulation products, requiring technical expertise, strong communication, and a dedication to service.Responsibilities:
- Support customers with product knowledge and expertise
- Resolve product issues promptly
- Log and track support calls in Salesforce
- Develop documentation for common issues
- Inform management of trends or unusual activities
- Recommend product or system improvements
- Access internal resources to assist users
- Develop and test new products
- Meet departmental and company KPIs
- Support via chat, phone, and email
- Document cases and handle part inquiries
- Collaborate internally for effective solutions
- Report and escalate customer feedback