Service Technician

Mahwah, NJ

Job Category: Warehouse Job Number: CP32310639 Pay Rate: 65000.00

Job Description

Service Technician Mahwah NJ
Job Summary
 Performs repair and calibration of all products to meet customer requirements in a timely manner


Essential Functions:         

 Troubleshoots products and circuit boards to the component level                 

 Generates appropriate service documentation and enters service orders using Salesforce/Service Max.

 Provides customers with detailed repair estimates via telephone, e-mail or fax.

 Provides repair support to field service personnel and customers via telephone.

 Maintains inventory of parts for circuit board repairs to keep and maintain inventory levels

 Promotes parts/accessories sales to customers.

 Develops and maintains accurate test procedures to ensure accurate and thorough repairs

 Identifies complex failures and recommend solutions; sends QA defective parts and failure analysis documentation for investigation and review; reports out of box failures on a work order.                                                                                                             

 Knowledge/Educational Requirements

 Must possess at minimum a technical school degree (AAS) or equivalent in electronics

 Skills and Abilities

 Must have a minimum of five years troubleshooting experience to the component level
  • Must have the ability to read and interpret schematics
  • Must have the ability to use test equipment including an oscilloscope, digital voltmeter and calibration simulator
  • Must possess good communication skills and a professional telephone manner
  • Must have basic computer knowledge
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