Response Coordinator

Middletown, NY

Job Category: Clerical Job Number: AM841937816 Pay Rate: $15.50 / hour

Job Description


  1. Answers Agency switchboard phones in a timely and professional manner, transferring calls warmly, taking appropriate and accurate messages when necessary and informs staff and residents of any messages taken.
  2. Greets and assists community, clients, donors, and vendors ensuring that the highest standards of customer service and welcome are always demonstrated.
  3. Receives and responds to calls from individuals and/or families experiencing homelessness and the County’s Crisis Line, 3-1-1 
  4. Answers inquiries and provides information about establishment such as location and services provided.
  5. Bi-lingual preferred
  6. Proficiency with computer including Microsoft Word, Outlook and Electronic Health Record database
  7. Ability to successfully clear State Central Register background check
  8. Ability to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile people
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