Customer Success Specialist

Wappingers Falls, NY 12590

Job Category: Admin Job Number: 44947685 Pay Rate: $25-28 / hour

Job Description

Customer Success Specialist We're seeking a Customer Success Specialist to ensure clients receive an exceptional experience from onboarding through ongoing support. In this role, you'll be the main point of contact for customer issues (excluding sales), helping to build loyalty and support retention.Key Responsibilities:
  • Build and maintain strong customer relationships
  • Address inquiries related to orders, pricing, and product usage
  • Monitor account activity and identify opportunities for improvement
  • Collaborate with internal teams to ensure smooth delivery and support
  • Use data to proactively address potential issues
  • Maintain up-to-date knowledge of products and services
Qualifications:
  • Bachelor’s degree preferred
  • Strong communication and project management skills
  • Customer-focused with a proactive, problem-solving mindset
  • Tech-savvy; experience with Salesforce or similar platforms a plus
  • Flexible schedule availability between 7:30AM–6:30PM EST

Here's Help Staffing & Recruiting is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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About Wappingers Falls, NY

Discover exciting job opportunities in the vibrant area surrounding Wappingers Falls, New York! With its picturesque Hudson Valley setting, rich history, and close-knit community vibe, this charming region offers an ideal blend of urban convenience and stunning natural beauty. From the historic Main Street lined with quaint shops and eateries to the nearby Walkway Over the Hudson State Historic Park providing spectacular views of the river, Wappingers Falls is a gem waiting to be explored. Embrace the local arts scene at the Mid-Hudson Civic Center or enjoy a show at the iconic Bardavon Opera House. With top-notch dining options, outdoor recreational activities, and easy access to New York City, Wappingers Falls promises a rewarding career and an enriching lifestyle. Start your journey today by checking out our job listings in this captivating area!