Customer Service Representative

New Paltz, NY 12561

Job Category: Administrative Job Number: 53243737 Pay Rate: $21.00 / hour

Job Description

Job Title: Customer Service Representative
Location: New Paltz, NY
Salary: $21 hourly

Seeking Customer Service Representative to be the first point of contact for customers seeking heating, cooling, and energy-efficient comfort solutions. This role manages inbound inquiries, qualifies customer needs, and schedules in-home consultations while delivering professional and empathetic service.

Responsibilities
  • Handle inbound calls, emails, and online inquiries while capturing accurate customer and property details.
  • Schedule in-home appointments and coordinate with Sales and Comfort Specialist teams to ensure smooth handoffs.
  • Maintain and update customer records, track leads in the CRM system, and support follow-up efforts.
  • Provide a positive, solution-focused customer experience with every interaction.
Qualifications
  • Minimum 2 years of customer service, call center, or appointment-scheduling experience (HVAC or home services preferred).
  • Strong phone presence, excellent communication skills, and ability to handle high call volume.
  • Experience with CRM or scheduling software and strong attention to detail.
  • Reliable, organized, and able to multitask while maintaining professionalism.

Here's Help Staffing & Recruiting is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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About New Paltz, NY

Ready to kickstart your career in the picturesque town of New Paltz, New York? This vibrant area nestled in the heart of the Hudson Valley boasts a perfect blend of small-town charm and big city opportunities. Enjoy a thriving arts scene with galleries like the Samuel Dorsky Museum of Art and a variety of live performances at the historic Unison Arts Center. Indulge in the local restaurants serving up farm-to-table cuisine or explore the natural beauty of the Mohonk Preserve and Minnewaska State Park. With a rich history, stunning landscapes, and a welcoming community, New Paltz is the ideal place to grow both personally and professionally. Find your perfect job opportunity in this enchanting region now!