Customer Service Representative

New Paltz, NY 12561

Job Category: Administrative Job Number: 53243737 Pay Rate: $21.00 / hour

Job Description

Job Title: Customer Service Representative
Location: New Paltz, NY
Salary: $21 hourly

Seeking Customer Service Representative to be the first point of contact for customers seeking heating, cooling, and energy-efficient comfort solutions. This role manages inbound inquiries, qualifies customer needs, and schedules in-home consultations while delivering professional and empathetic service.

Responsibilities
  • Handle inbound calls, emails, and online inquiries while capturing accurate customer and property details.
  • Schedule in-home appointments and coordinate with Sales and Comfort Specialist teams to ensure smooth handoffs.
  • Maintain and update customer records, track leads in the CRM system, and support follow-up efforts.
  • Provide a positive, solution-focused customer experience with every interaction.
Qualifications
  • Minimum 2 years of customer service, call center, or appointment-scheduling experience (HVAC or home services preferred).
  • Strong phone presence, excellent communication skills, and ability to handle high call volume.
  • Experience with CRM or scheduling software and strong attention to detail.
  • Reliable, organized, and able to multitask while maintaining professionalism.
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About New Paltz, NY

Ready to kickstart your career in the picturesque town of New Paltz, New York? This vibrant area nestled in the heart of the Hudson Valley boasts a perfect blend of small-town charm and big city opportunities. Enjoy a thriving arts scene with galleries like the Samuel Dorsky Museum of Art and a variety of live performances at the historic Unison Arts Center. Indulge in the local restaurants serving up farm-to-table cuisine or explore the natural beauty of the Mohonk Preserve and Minnewaska State Park. With a rich history, stunning landscapes, and a welcoming community, New Paltz is the ideal place to grow both personally and professionally. Find your perfect job opportunity in this enchanting region now!