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Customer Service Representative
Chester, NY US
2024-09-17
2024-10-18
Job Category: Customer Service
Job Number: SB451812725
Pay Rate: $20.00-21.00 / hour
Job Description
Bilingual Customer Service RepresentativeTemp-to-Perm, $20-$21/HR. Maybe Direct HireMonday - Friday, 1st shiftPart-time, 25 hours a week ( Monday- Friday, 10am to 3PM or 9AM to 2PM)
- Receives, enters, and monitors customer orders
- Handles inbound customer inquiries via phone and email in a professional and courteous manner
- Tracks progress of orders and provides information to customers regarding open orders, shipping and invoicing.
- Helps to attract potential customers by answering product and service questions and suggesting information about other products and services.
- Assists sales team in meeting or exceeding set sales goals and objectives on a monthly, quarterly, and annualized basis.
- Maintains customer records and level of service by updating account information in the system.
- Contributes to team effort by accomplishing related results as needed.
- Assists with accounts receivables and collection calls.
- Perform data entry tasks accurately and efficiently to update customer information
- Utilize upselling techniques to promote additional products or services to customers
- Communicate effectively in English (and Spanish preferred) to assist a diverse customer base, other languages a plus
- Analyze customer needs and recommend suitable solutions to enhance their experience
- Provide top-notch customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Qualifications:
- Proven experience in customer service or a related field is preferred
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Intermediate to advanced skill level in Excel
- Familiarity with sales techniques and the ability to upsell products or services
- Excellent communication skills, both verbal and written, with attention to detail
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Experience with data entry and CRM software is advantageous
- Receives, enters, and monitors customer orders
- Handles inbound customer inquiries via phone and email in a professional and courteous manner
- Tracks progress of orders and provides information to customers regarding open orders, shipping and invoicing.
- Helps to attract potential customers by answering product and service questions and suggesting information about other products and services.
- Assists sales team in meeting or exceeding set sales goals and objectives on a monthly, quarterly, and annualized basis.
- Maintains customer records and level of service by updating account information in the system.
- Contributes to team effort by accomplishing related results as needed.
- Assists with accounts receivables and collection calls.
- Perform data entry tasks accurately and efficiently to update customer information
- Utilize upselling techniques to promote additional products or services to customers
- Communicate effectively in English (and Spanish preferred) to assist a diverse customer base, other languages a plus
- Analyze customer needs and recommend suitable solutions to enhance their experience
- Provide top-notch customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Qualifications:
- Proven experience in customer service or a related field is preferred
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Intermediate to advanced skill level in Excel
- Familiarity with sales techniques and the ability to upsell products or services
- Excellent communication skills, both verbal and written, with attention to detail
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Experience with data entry and CRM software is advantageous
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Ready to embark on an exciting career journey near Chester, New York? This vibrant area offers a perfect blend of picturesque landscapes, charming small-town vibes, and ample opportunities for professional growth. Nestled in Orange County, NY, this region boasts a rich cultural scene, including the renowned Storm King Art Center and the exhilarating Storm King Mountain. With easy access to hiking trails, wineries, and local eateries serving up delicious Hudson Valley specialties, Chester provides a unique work-life balance that's hard to resist. Don't miss out on the chance to explore job opportunities in this dynamic area and take your career to new heights!