Customer Care Specialist

Newburgh, NY

Job Category: Customer Service Job Number: SB31537337 Pay Rate: 18.00

Job Description

Customer Care SpecialistMust be BI-LINGUAL (English/Spanish).Start Date:  ASAPLength of Assignment:  Temp to HirePay Range:  $17-$19/hrHours:  Full-time.  Monday through Friday, 9am-5pm.
  • This employee is responsible for acting as liaison between the agency’s system of care, program recipients and Direct Support Professionals
  • Outreach to individuals who newly enrolled into the program within 2 weeks of enrollment to check in on service provision/ progress.
  • Outreach to new Direct Support Professionals who recently began working for an individual enrolled in the program within 2 weeks of onboarding to check in.
  • Translating for Spanish speaking customers.
    Conduct consumer satisfaction surveys for individuals being served, twice a year.
  • Enter and maintain accurate data for New Consumers and New Direct Support Professionals in database
  • Review weekly the  Statewide Medicaid data base for Consumers who might be hospitalized. 
  • Povide technical assistance and troubleshooting to consumers who are
    struggling to use their hours. 
  • Maintain a person-centered relationship with consumers by staying in contact and making dure they are utilizing all there
  • Assist the Intake Specialist.
  • Stay in contact with current staff/ Direct Support Professionals to see if they are interested in additional hours and taking on new consumers

QUALIFICATIONS: • Associate Degree, preferred or equivalent experience.
• Two years of experience of customer service work.
• Bi-lingual English/Spanish.
• Proficiency with Microsoft Office.
• Outstanding customer service skills with strong client focus.
• Excellent communication skills; both written and oral.
• High regard for accuracy and attention to detail.
• Strong teamwork and interpersonal skills.
• Must be able to work independently on assigned tasks and assist with team projects when needed.
  • Familiarity with Foothold and/ or Medisked a plus.
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