Customer Care Specialist I

Wappingers, NY 12590

Job Category: Customer Service Job Number: AM45260764 Pay Rate: $45000.00 / year

Job Description

Customer Care Specialist I
Location: Wappingers Falls, NY
Salary Range: $45,000 - $47,000Overview:
Join our Customer Care team as a Customer Care Specialist I, contributing to improving patient outcomes by providing top-notch support to healthcare professionals, educators, and organizations using cutting-edge medical simulation solutions.Responsibilities:

  • Professionally manage customer inquiries and ensure prompt resolution
  • Gather and fulfill customer needs, document interactions
  • Provide high-quality service in billing, print orders, and web support
  • Troubleshoot and resolve customer issues over the phone
  • Evaluate and drive process improvements for customer satisfaction
  • Coordinate and implement solutions for customers
  • Manage orders and post-order issues
  • Maintain customer relationships and manage account data
  • Utilize product knowledge to troubleshoot and resolve issues
  • Collaborate with various departments through the Customer Journey


  • Minimum of two years' customer service experience
  • Strong multitasking and attention to detail
  • Flexible to work shifts from 8am to 8pm with occasional Saturdays
  • Excellent verbal and written communication skills
  • Comfortable with Microsoft Suite and CRM tools
  • Home internet access required for remote operation
  • Experience with purchasing systems desired


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